Flight delay? Cancellation? Missed connection flight? Lost luggage? Extra costs with hotel?
Get your compensation with the first-class and proven partner.
Do not miss your claim for compensation for an improperly performed flight. Your claim may be up to € 1220 depending on the type of airline misconduct.
How much compensation might you be entitled to? The amount of your compensation is based on the distance of your flight.
250 € up to 1 500 km
| Examples: | ||
| Prague | Paris | |
| Bratislava | London | |
| Prague | Brussels | |
400 € from 1 501 km up to 3 500 km
| Examples: | ||
| Brno | Madrid | |
| Prague | Moscow | |
| Bratislava | Lisbon | |
600 € over 3 501 km
| Examples: | ||
| Prague | New York | |
| Vienna | Tokyo | |
| Prague | Dubai | |
When can a claim for compensation be filed against an airline?
Anschlussflug verpasst
Der Anspruch auf Entschädigung entsteht, wenn der Fluggast am Einsteigen in das Flugzeug gehindert wurde.
Flugverspätung
Das Recht auf Entschädigung entsteht, wenn die Flugverspätung am Zielort mehr als 3 Stunden von der planmäßigen Ankunftszeit entfernt ist.
Flugstornierung, Rückerstattung von Tickets
Der Anspruch auf Entschädigung entsteht, wenn die Annullierung des Fluges weniger als 14 Tage vor dem planmäßigen Abflugdatum von der Fluggesellschaft mitgeteilt wird.
Boarding verweigert
Das Recht auf Entschädigung entsteht, wenn der Kunde aufgrund der Fluggesellschaft keinen Anschlussflug innerhalb seines Endziels antritt und die Verspätung am Endziel mehr als 3 Stunden ab der planmäßigen Ankunftszeit beträgt.
Verspätung, Verlust oder beschädigtes Gepäck
Das Recht auf Entschädigung entsteht bei Gepäckverlust (es wird nicht innerhalb von 21 Tagen an den Eigentümer zurückgegeben), bei Gepäckverspätung (Kosten für den Kauf wesentlicher Gegenstände).
How does the compensation process work? It’s simpler than you think.
1 Submit your request
Using our simple, intuitive form you enter the number, date, and circumstances of your flight, along with your contact information, and we will notify you promptly as to the amount of your potential compensation.
2
Give us
power of attorney
Once your request is approved, we will send you a simple power of attorney form, which you complete, sign, and return to us.
3
We negotiate
on your behalf
Our team negotiates the highest possible compensation for you. Once we complete our negotiations with the airline, we will let you know.
4
You receive
a compensation payout
Once you get our message about the successful completion of your case, all you need to do is enter your bank account number and we immediately send the amount to your bank account.
Why choose ClaimCloud? We take all of your negotiations completely on our shoulders, leaving you to devote your free time to whatever you like.
We handle the entire world
For us it doesn’t matter where the flight took place. If you’ve had a problem anywhere in the world, we’ll explore the options and attempt to compensate your losses even in places other companies can’t. We can obtain compensation in cash, gift vouchers, or even frequent flyer miles.
High success rate
We navigate the processes and tricks that the airlines use against their clients. We have a legal team who increases the chances for success, even in cases where the claim seems at first glance to be unenforceable.
Transparent and accommodating approach
Thanks to our unique customer system and iPhone app we are available to you 24 hours a day, 7 days a week, 365 days a year, giving you constant access to a summary of the status of your claim.