Your delayed flight and complications will be solved for up to 3 years back.

Get compensation of up to EUR 600 per person

Whether your flight was delayed, cancelled, not completed, or you weren’t allowed on the plane, or you had any other complication, submit your application in a moment, check the possible amount of the compensation and we will take care of it. Our services are free of charge (including the legal services) until your application has been successfully resolved.

How much compensation might you be entitled to? The amount of your compensation is based on the distance of your flight.

250 € up to 1 500 km

Examples:
Prague Paris
Bratislava London
Prague Brussels

400 € from 1 501 km up to 3 500 km

Examples:
Brno Madrid
Prague Moscow
Bratislava Lisbon

600 € over 3 501 km

Examples:
Prague New York
Vienna Tokyo
Prague Dubai

When can a claim for compensation be filed against an airline?

Missed connecting flight

You are entitled to compensation in the event that the customer fails to make a connecting flight as part of the arrival destination through the fault of the airline, where the delay at the destination is more than 3 hours from the planned arrival.

Find out more

Flight delay

You are entitled to compensation in the event of a delay at the arrival destination of more than 3 hours from the planned time of arrival.

Find out more

Flight cancellation

You are entitled to compensation when the cancellation of the flight is reported by the airline less than 14 days before the planned date of departure.

Find out more

Refused boarding

You are entitled to compensation in cases when you have been refused access to board the plane as a passenger.

Find out more

Delay, loss or damage to luggage

Entitlement to compensation arises in case of loss of luggage (it’s not returned to the owner within 21 days), and delay thereof (expenses for the purchase of necessary items).

Find out more

How does the compensation process work? It’s simpler than you think.

1 Submit your request

Using our simple, intuitive form you enter the number, date, and circumstances of your flight, along with your contact information, and we will notify you promptly as to the amount of your potential compensation.

2 Give us
power of attorney

Once your request is approved, we will send you a simple power of attorney form, which you complete, sign, and return to us.

3 We negotiate
on your behalf

Our team negotiates the highest possible compensation for you. Once we complete our negotiations with the airline, we will let you know.

4 You receive
a compensation payout

Once you get our message about the successful completion of your case, all you need to do is enter your bank account number and we immediately send the amount to your bank account.

Why choose ClaimCloud? We take all of your negotiations completely on our shoulders, leaving you to devote your free time to whatever you like.

We handle the entire world

For us it doesn’t matter where the flight took place. If you’ve had a problem anywhere in the world, we’ll explore the options and attempt to compensate your losses even in places other companies can’t. We can obtain compensation in cash, gift vouchers, or even frequent flyer miles.

High success rate

We navigate the processes and tricks that the airlines use against their clients. We have a legal team who increases the chances for success, even in cases where the claim seems at first glance to be unenforceable.

Transparent and accommodating approach

Thanks to our unique customer system and iPhone app we are available to you 24 hours a day, 7 days a week, 365 days a year, giving you constant access to a summary of the status of your claim.

Reference

Letěla jsem z Prahy do Lisabonu a pak dále. Všechny mé lety na území Portugalska byly zpožděny a některé dokonce zcela zrušeny. Díky tomu jsem na Madeiře uvízla o 3 dny déle, než jsem plánovala, což mi způsobilo veliké potíže. Snažila jsem se získat of firmy TAP refundaci, ale zcela bezvýsledně, na mé žádosti a výzvy nikdo nereagoval. Díky Vám jsem získala odškodnění, které mi právem náleželo.

Blanka Ch.

Chtěla bych vaší společnosti poděkovat za vyřízení maximální finanční kompenzace (a satisfakci pro mé nervy) za zrušený let z Abu Dhabí společností Air Serbia ze dne 12.6.2015. Milé, rychlé a profesionální jednání.

Zdena V.

Thanks for sorting out the compensation. I wasn’t able to file the complaint for the delayed flight, the airline would not respond and I had already lost hope in the compensation. Thank you for your professionalism and quick action, I was very satisfied.

Mark P.

Ještě jednou tisíceré díky za pomoc. Velice kladně hodnotím váš přístup, celkové jednání a rychlost, s jakou byla kompenzace vyřešena. Ještě jednou moc a moc díky!!

Eva V.

Encore une fois, je vous remercie pour votre aide. J’évalue très positivement votre approche professionnelle, la rapidité de la négociation ainsi que le résultat de la compensation, là où j’ai moi-même échoué. J’utiliserai vos services avec plaisir dès j’en aurai besoin.

Cédric M.

Děkuji moc za skvělý profesionální servis a úspěšně vyřízenou reklamaci, kterou bych já osobně už dávno vzdala. Máte ode mě pět hvězdiček. Vřele doporučuji.

Denisa O.

Děkuji vám za vyřízení kompenzace. Po vlastní ose se mi reklamovat zpoždění letu nepodařilo, aerolinky na mé výzvy nereagovaly a v kompenzaci jsem už ani nedoufal. Díky za váš profesionální přístup a rychlé jednání, byl jsem velmi spokojen.

Marek P.