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Had a flight delayed for more than three hours, or had a delay cause you to miss your connecting flight? What are your rights and in what cases can you be awarded compensation for the delayed flight? What is the position of EU Regulation (EC) 261/2004 and what financial compensation can you get for your delayed flight?
If the airline does not want to compensate for your delayed flight, we will arrange it
Zpoždění letu - základní podmínky pro získání odškodnění
In order to even start thinking about getting financial compensation for a delayed flight, basic conditions must be met to make it worth claiming compensation from the airline for the given flight - and not a waste of your time. The main conditions are:
- length of delayed flight at final destination
- whether this is a flight subject to EU Regulation (EC) 261/2004 or whether there are other options and forms of obtaining compensation (flight miles, gift vouchers).
There are also supplemental conditions for obtaining possible financial damages for a delayed flight, such as:
- distance from initial location and final destination for calculating the amount of your damages
- delayed flight was caused by circumstances that the airline could or could not have controlled.
The combination of factors described above subsequently defines whether a potential claim for obtaining financial compensation has been incurred, and the amount thereof.
Delays (at the target destination following prebooking and/or rerouting)
|Less than 2h
|From 2h to 3h
|From 3h to 4h
|More than 4h
or no flight
took place at all
|Less than 1500km
|From 1500 km to 3500km
|More than 3500km
Definition of length of delayed flight
The length of the delay is calculated as the difference between the time of arrival at the final destination compared to the original planned time of arrival. To obtain compensation it is necessary to have a delayed flight a the final destination of at least three hours.
Arrivals table - examples where a claim to compensation arises, and when it does not
Arrivals 24.4.2018 17:05
|On the way
In the event of a delayed flight, always take a photo of the arrivals table with the arrival time of your flight
Definition of whether or not a flight is subject to EU Regulation (EC) 261/2004
In order to claim compensation for delayed flight as part of the European Regulation, the flight must be operated by at least one of the following methods:
- The flight must have taken place within the European Union or a member state (Norway, Switzerland, Iceland)
- The departure location must be within the European Union or a member state
- The flight is operated by an airline that has its registered office in the territory of the European Union or a member state
The definition of flight distance for determining the amount of your compensation for delayed flights
If you meet the main conditions regarding length of delay and jurisdiction of the flight as part of the EU Regulation, your next step will be to specify the maximum amount of compensation for the delayed flight. This amount is defined on the basis of the distance between the departure location and the final destination as part of a single reservation. Please note: this distance does not include any stopovers or transfers during the course of the trip. It consists solely of the ?shortest distance between the initial departure city and the final destination. All as shown below:
250 € up to 1 500 km
400 € from 1 501 km up to 3 500 km
600 € over 3 501 km
Example of distance without stopover Prague - London
- Distance 1047 KM (Example No.1)
Example of distance of new alternative flight
Prague - Vienna - London
- Distance Prague - Vienna 278KM
- Distance Vienna - London 1279 KM
- Total distance 1557 KM (Example No. 2)
The calculation of distance is based on the shortest distance between the initial departure location and final destination, in this example, 1 – 1047 KM
Other options for obtaining compensation for delayed flights? that are not subject to EU regulations
Compensation can be obtained for flights that are not subject to EU Regulations or are not operated by air carriers with registered office in the EU. The amount of the compensation varies on an individual basis and conforms either to the legislation of the given country or the terms and conditions of the given air carrier. At the same time, the form and amount of any compensation varies and can consist of a financial value or of damages in the form of flight miles or bonus or gift vouchers.
Definition of extraordinary circumstances
In order for the airline to be obligated to pay you financial compensation for your delayed flight, this cannot consist of extraordinary circumstances that could not have been prevented by the airline. If this is the case, the airline is released in these circumstances of any obligation to pay compensation.?In all other cases you are entitled to obtain your financial compensation for the delayed flight.
Situations categorized as extraordinary circumstances:
a third party
A summary of the conditions for obtaining compensation for a delayed flight
To successfully obtain compensation for a delayed flight, it is necessary to obtain as much information as possible both about the delay itself and the reasons for the delay.?In the event that the airline does not communicate with you, it will be necessary to use legal help and compel the airline to obtain your compensation through legal actions.
Why ask for compensation with a company instead of doing it yourself?
On your ownexhausting and small chance for success
information about flight
it is unclear what the
chances are for success
success rate only 5-10%
no legal support
ClaimCloudfast and simple
fast, simple, and effortless
success rate 95%
you pay only if successful
experienced legal representative
all information about flights
submitting a request only lasts a few minutesverify flight
Legal helpexpensive and unclear
without detailed information
about flight it is unclear what the chances are
Our advice at the end
Regardless of whether you turn out to be entitled to financial compensation from the airline depending on the circumstances and causes of your delayed flight, the airline must take care of you at the site of the delay. It is their obligation to provide you with refreshments and provide you with the option to make a phone call or send an email. This does not apply in cases when the flight will be delayed up to two hours and allows you to board the plane (for distances of up to 1500 km) or three hours (for distances above 1500 km). If the airline can’t manage to prevent the delay on the given day, it is obligated to provide you with accommodations with transport to the hotel and back. If this should fail to happen, definitely keep all receipts for expenses you incurred due to the unexpected delay for later claimed reimbursement from the air carrier.
Print our assistance card for unforeseeable circumstances at the airport and you will always be prepared to defend your rights
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Děkuji za kladné vyřízení naší reklamace zpoždění letu, i když to vypadalo beznadějně. Pro Váš tým to beznadějné nebylo.
Super rychlá komunikace, vše kvalitně popsáno.. díky Vám máme max. možnou částku za zrušený let, vyřízení bylo ani ne do měsíce.
Proste parada, mohu doporucit kazdemu ...
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Velice děkujeme této společnosti za perfektní vyřízení reklamace našeho zpožděného letu. Výše částky, která nám byla vyplacena nás mile překvapila. 100% doporučujeme.
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Děkuji moc za kladné vyřízení mého letu do Paříže, kde jsme byli nuceni letět přes Ženevu.
Děkuji za rychlé a kladné vyřízení reklamace zpožděného letu, kvůli kterému jsme nestihli let navazující. Profesionální přístup a okamžité zaslání kompenzace.
Ďakujeme veľmi pekne za pomoc, bez komplikácii a promptné riešenie. Skvelé služby, zatiaľ spokojnosť. Odporúčam.
Filip Fipo Klimko