Your rights > Airlines > Smartwings
Delayed or cancelled Smartwings flight? You may be entitled to compensation of up to EUR 600
Was your Smartwings flight delayed or cancelled by the airline at any time in the last 3 years? You are then likely entitled to compensation of EUR 250 to EUR 600 per person. You will find the eligibility conditions below; the assessment takes a few minutes and is free.
Find out for free whether Smartwings owes you compensation.
The assessment is free and non-binding. We charge a fee only if we actually recover the compensation.
95%
Claim submission success rate
10 years
Helping people obtain fair compensation
No risk
Filing a claim is non-binding
When are you entitled to compensation from Smartwings?
- Flight delay: the flight arrived at the final destination more than 3 hours after the scheduled arrival time. The arrival time, not the departure time, is decisive.
- Flight cancellation: Smartwings informed you of the cancellation less than 14 days before departure. In addition to compensation, you are always entitled to a replacement flight or a refund of the ticket price, even in extraordinary circumstances.
- Denied boarding: you were not allowed to board, for example because the flight was overbooked, even though you had a valid ticket and arrived on time.
Extraordinary circumstances: financial compensation is not payable if the disruption was caused by an extraordinary circumstance beyond the airline's control, such as extreme weather or airspace closure. However, airlines may invoke them even where none existed. We verify every such statement against flight data.
Smartwings specifics: what should you watch out for?
The Smartwings Group operates flights from four countries and under four different codes. Compensation must be claimed from the company that actually operated your flight:
QS
Smartwings (Czech Republic)
6D
Smartwings Slovakia
7O
Smartwings Hungary
3Z
Smartwings Poland
You will find the code in the flight number on the ticket or boarding pass. If you are unsure, leave it to us; we will identify the correct airline from flight data.
A large proportion of Smartwings flights are charters for travel agencies. Even if you did not buy the ticket directly but flew as part of a package holiday, you are entitled to compensation in full. The compensation is not offset against the price of the package holiday in any way.
What are you entitled to at the airport?
From two hours of delay (depending on the flight distance), Smartwings must look after you: you are entitled to refreshments, usually in the form of a voucher, and the opportunity to make a phone call or send an email. If you have to wait overnight, the airline must arrange a hotel, including transport. If it fails to do so and you pay for accommodation yourself, keep the receipts. We can recover the cost together with the compensation.
What compensation are you entitled to?
The amount of compensation depends on the great-circle distance between the place of departure and the final destination.
| Flight distance | Example route | Compensation per person |
|---|---|---|
| Up to 1 500 km | Prague – Split | 250 EUR |
| 1 501 – 3 500 km | Prague – Antalya, Brno – Hurghada | 400 EUR |
| Over 3 500 km | Prague – Dubaj | 600 EUR |
Two exceptions to watch out for: on intra-EU flights longer than 3,500 km, compensation is capped at EUR 400. On flights over 3,500 km, compensation is reduced by half to EUR 300 when the delay is between 3 and 4 hours.
How can you obtain compensation?
You can submit the claim yourself through the airline's form. Bear in mind, however, that it may be rejected on the grounds of extraordinary circumstances, and without access to flight data it is difficult to challenge the rejection.
The second route: leave it to us. Enter the flight in the form; we will assess the claim, obtain the flight data, handle all communication and, if necessary, refer the matter to our legal team. At the end, all you do is provide your account number. If we are unsuccessful, you pay nothing
On your own
- You fill in the airline's form and collect the supporting documents yourself.
- Claims are often rejected on the grounds of extraordinary circumstances.
- No legal support and an uncertain outcome.
With ClaimCloud
- Submit your claim in a few minutes; we take care of the rest
- 95% success rate and 10 years of experience with airlines.
- You pay only if the claim is successful
Submit your claim in a few minutes; we take care of the rest.
The assessment is free and non-binding. We charge a fee only if we actually recover the compensation.
95%
Claim submission success rate
10 years
Helping people obtain fair compensation
No risk
Filing a claim is non-binding
Frequently asked questions about compensation
Smartwings rejected my claim. Is it worth continuing?
Yes. A rejection may not be a final decision, but a common first response. We will check any claim of extraordinary circumstances against flight data and, if the entitlement exists, enforce it through the courts if necessary, at our own risk and expense.
I flew with Smartwings as part of a package holiday from a travel agency. Am I entitled?
Yes. The same rules apply to charter and scheduled flights. You claim compensation from the airline, not the travel agency, and its amount does not depend on the price of the package holiday.
Smartwings offered me a voucher. Do I have to accept it?
No. You always have the right to receive compensation in cash into your account. In addition, a voucher often cannot be used where you would like, for example with a travel agency.
I flew from a destination outside the EU, such as Hurghada to Prague. Am I entitled?Letěl jsem z destinace mimo EU, třeba z Hurghady do Prahy. Mám nárok?
Yes. Because Smartwings is based in the EU, flights from non-EU countries are also covered by the European regulation. This differs from non-European airlines.
How far back can I claim compensation?
The limitation period in the Czech Republic is 3 years from the flight date. However, the Czech Civil Code requires the right to be asserted against the airline without undue delay, no later than within 6 months. Do not put it off; have your claim assessed as soon as possible.
We travelled as a family. Does everyone submit a separate claim?
No. You enter all fellow passengers together in a single claim. With us, claims for four or more people also automatically receive an additional compensation bonus.
Did Smartwings delay or cancel your flight? Do not miss out on EUR 250 to EUR 600 per person.
The claim assessment is free and non-binding. It takes a few minutes and tells you exactly how much you can receive.
Check your compensation claim against SmartwingsFree, non-binding, and you pay only after compensation has been successfully recovered.