Your rights > Airlines > Wizz Air
Delayed or cancelled Wizz Air flight? You may be entitled to compensation of up to EUR 600
Was your Wizz Air flight delayed or cancelled by the airline at any time in the last 3 years? You are then likely entitled to financial compensation of EUR 250 to EUR 600 per person, not merely credits for future flights. You will find the eligibility conditions below; the assessment takes a few minutes and is free.
Find out for free whether Wizz Air owes you compensation.
The assessment is free and non-binding. We charge a fee only if we actually recover the compensation.
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Claim submission success rate
10 years
Helping people obtain fair compensation
No risk
Filing a claim is non-binding
When are you entitled to compensation from Wizz Air ?
- Flight delay: you arrived at your final destination more than 3 hours late. The actual arrival time, not the departure time, is decisive.
- Flight cancellation: the flight was cancelled less than 14 days before departure. You are always additionally entitled to alternative transport or a ticket refund, even in extraordinary circumstances.
- Denied boarding: typically because the flight was overbooked. The entitlement arises immediately, regardless of the length of the delay.
Extraordinary circumstances: financial compensation is not payable where the disruption was caused by extraordinary circumstances beyond the airline's control. Airlines may invoke them even when none existed. We verify every such statement against flight data.
Wizz Air specifics: what should you watch out for?
Wizz Air is a Hungarian low-cost airline and one of the largest in Europe. From Prague, it flies to destinations including Rome, Sicily, Larnaca and London, and Czech passengers also often use it from Vienna and Bratislava. As an airline based in the EU, it is covered by Regulation (EC) No 261/2004. However, it has its own way of dealing with compensation, which is worth knowing in advance:
- Adding credit to a customer’s account. Wizz Air often offers compensation in the form of credits towards future flights, often with a bonus on top. However, these credits have a limited validity period and can only be spent with Wizz Air. You are always entitled to a cash refund, and by accepting the credits you generally waive your right to a cash refund.
- Strictly formal communication. Requests submitted outside the official channels or containing a minor error may go unanswered. All communication is in English.
- Citing exceptional circumstances. If the carrier cites exceptional circumstances, it is difficult to refute such a claim without flight data. We work with this data on a daily basis.
- More operating companies. The flight may have been operated by the Hungarian W6, the Maltese W4 or the British W9. Claims should be made to the operating carrier; for Wizz Air UK flights, the British equivalent of Regulation (EC) No 261 applies, with compensation of 220, 350 and 520 pounds. You can find the code in the flight number, or we can look it up for you.
Credits offered to the customer account. Wizz Air often offers to settle a claim with credits for future tickets, frequently with an added bonus. However, credits have a limited validity and can only be spent with Wizz Air again. You always have the right to payment in cash, and by accepting credits you generally waive your claim to cash.
What are you entitled to at the airport?
From two hours of delay (depending on the flight distance), Wizz Air must provide refreshments and a means of communication, and a hotel with transport if the wait continues overnight. Low-cost airlines often fail to meet this obligation at smaller airports. Keep receipts for food, accommodation and replacement transport; we can recover these costs together with the compensation.
What compensation are you entitled to?
The amount of compensation depends on the great-circle distance between the place of departure and the final destination.
| Flight distance | Example route | Compensation per person |
|---|---|---|
| Up to 1 500 km | Prague- Rome, Prague – London | 250 EUR |
| 1 501 – 3 500 km | Prague – Larnaca, Prague – Kutaisi | 400 EUR |
| Nad 3 500 km | dálkové lety (u Wizz Air z ČR vyjímečně) | 600 EUR |
Most Wizz Air routes from the Czech Republic and surrounding countries fall within the first two bands. Our form will calculate the exact distance and compensation amount for you.
How can you obtain compensation?
You can submit the claim yourself using the form in your Wizz Air customer account. Be prepared to communicate in English, wait longer and potentially receive a rejection or an offer of credits instead of cash.
Alternatively, simply enter the flight in our form. We will assess the claim against flight data, conduct the entire negotiation for you and not be fobbed off with credits. If Wizz Air does not accept the claim, we will pass the case to our legal team. If we are unsuccessful, you pay nothing.
On your own
- You fill in the airline's form and collect the supporting documents yourself.
- Claims are often rejected on the grounds of extraordinary circumstances.
- No legal support and an uncertain outcome.
With ClaimCloud
- Submit your claim in a few minutes; we take care of the rest
- 95% success rate and 10 years of experience with airlines.
- You pay only if the claim is successful
Submit your claim in a few minutes; we take care of the rest.
The assessment is free and non-binding. We charge a fee only if we actually recover the compensation.
95%
Claim submission success rate
10 years
Helping people obtain fair compensation
No risk
Filing a claim is non-binding
Frequently asked questions about compensation
Wizz Air offered me credits with a bonus. Should I accept them?
We recommend thinking very carefully about this. Credits have a limited validity, are tied to Wizz Air, and by accepting them you generally waive the right to payment in cash. Under the EU regulation, you always have the right to receive compensation in cash into your bank account.
My flight was operated by Wizz Air Malta, not Wizz Air Hungary. Does that change anything?
Only the party to which the claim is addressed. Both companies are based in the EU, so the entitlement and amounts remain the same. We will identify the correct airline from the flight number for you.
I missed a connecting flight that was on a separate ticket. Am I entitled?
Unfortunately, there is no compensation for a missed connecting flight on a separate booking because the flights are assessed separately. However, if the first flight arrived more than 3 hours late, your claim for that flight remains valid. Send us both flights and we will examine all the options.
I flew with Wizz Air from London and the flight was delayed. Do the European rules apply there too?
Yes. After Brexit, the United Kingdom adopted its own equivalent of the European regulation, known as UK261. Compensation is GBP 220, GBP 350 or GBP 520 depending on the flight distance. For flights from London to the EU with a European airline, the European regulation may also apply; we will assess which option is more favourable for you. We routinely handle such cases.
Wizz Air is not responding to my claim at all. What now?
We repeatedly encounter a lack of response from low-cost airlines. Hand the case over to us. We have proven communication channels and, where an airline does not communicate, we enforce the claim through legal proceedings at our own risk and expense.
How far back can I claim compensation?
The limitation period in the Czech Republic is 3 years from the flight date, but the right must be asserted against the airline without undue delay, no later than within 6 months. The sooner you enter the flight, the better.
I didn’t buy my flight ticket directly from Wizz Air, but through a ticket agent or travel agency. Am I entitled to a refund?
Yes. You are entitled to compensation from Wizz Air as the operating carrier, regardless of where you bought your ticket. You don’t need to deal with the intermediary at all; all we need to process your claim is your flight number and booking reference.
Did Wizz Air delay or cancel your flight? Do not settle for credits
You are entitled to EUR 250 to EUR 600 in cash paid into your account. The assessment takes a few minutes and is free.
Check your compensation claim against Wizz AirFree, non-binding, and you pay only after compensation has been successfully recovered.